At Alivo, we collect various types of information in an effort to provide and enhance our Service. This includes, but is not limited to:
For the purposes of this policy, "personal data" refers to any information that identifies, relates to, describes, can be used to contact, or could be linked with a specific individual. This includes but is not limited to your name, email address, phone number, usage information, device and technical information, information about your contacts, and any other data you provide through our Service.
We use the information we collect from you for various purposes, including:
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
However, we do not sell or otherwise share your personal information with third parties for third party marketing or advertising purposes without your consent.
Our Service uses cookies to enhance your user experience. Cookies are small files that are stored on your device. They enable us to recognize your device and remember your preferences. You have the option to block or delete cookies, but doing so may affect the functionality of our Service.
At Alivo, we are committed to protecting the security of your personal information. We employ several measures, including encryption and authentication tools, designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
However, it's important to remember that no security measures are perfect or completely impenetrable. We cannot fully eliminate security risks associated with the provision of personal information nor can we guarantee the absolute security of your personal information or any other information entered into the Service.
In addition to our security measures, you as a user have a crucial role to play in protecting and securing your personal information. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communication with Alivo at all times. We strongly recommend that you use a complex and unique password for your account and avoid disclosing your password to any third parties.
If you believe your account security has been compromised or if you suspect unauthorized use of your account, it's your responsibility to contact us immediately at contact@alivo.ai. We will endeavor to address your concerns as soon as possible. However, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits or revenues, incurred in connection with your failure to maintain the confidentiality of your account.
While we strive to protect your personal information, transmitting information over the internet is never completely secure. Therefore, any transmission of personal data is at your own risk.
Alivo is committed to continuous development and ongoing innovation of the Services, which includes introducing new features, functionality, and efficiencies. As part of this commitment, Alivo reserves the right to make periodic modifications to the Services without notice. While certain modifications will be provided at no additional cost, Alivo may require additional fees for the implementation of additional functionality in specific Services. However, the Customer can continue using the Services' generally available version (without the added features) without incurring additional fees.
In the event that the Customer or its Authorized Users provide comments or suggestions regarding the Services (referred to as "Feedback"), Alivo has the sole discretion to use the Feedback without any restrictions. This includes all feedback, including but not limited to written and oral feedback. The Customer acknowledges that the Feedback will not be considered confidential. By providing Feedback, the Customer grants Alivo a worldwide, non-exclusive, irrevocable, perpetual, royalty-free right and license to incorporate the Feedback into Alivo's products and services.
We may aggregate or anonymize the information collected from you to the extent that it no longer identifies you personally. This aggregated or anonymized data may be utilized for our own legitimate business purposes, including but not limited to improving the Services, developing new services and products, conducting research, marketing, and enhancing customer experience. Additionally, we may collect and review Customer Marketing Content to further improve and enhance the Services, as well as for other development, diagnostic, and corrective purposes.
Our Service may incorporate or interact with third-party content, websites, services, or platforms, including but not limited to advertisers, online merchants, social networks, or other online services (collectively, "Third-Party Services"). For instance, we may use Third-Party Services for the purpose of enhancing our Service, for making certain features available to you, or for the analysis and optimization of our Service.
These Third-Party Services may have their own privacy policies and may use their own cookies, web beacons, and other technologies to collect and use your personal information. This information could include data about your interactions with our Service, your usage patterns, or personal identifiers such as IP address.
Please be aware that Alivo does not have control over these Third-Party Services or their privacy practices. Our Privacy Policy does not extend to these Third-Party Services and we cannot take responsibility for the content, privacy policies, or practices of any third-party sites or services that you may access through our Service.
We strongly encourage you to review the privacy policies of any Third-Party Services you access through our Service to understand their practices concerning data collection, usage, and sharing. If you need more information about which Third-Party Services we use or if you have questions about how they collect and use your data, please contact us at contact@alivo.ai.
By using our Service, you acknowledge and agree that your interactions with these Third-Party Services are governed by the privacy policies of the respective services. Alivo is not liable for any damages or losses arising from your use of or reliance on these Third-Party Services.
Alivo is committed to protecting the privacy of children. Our Service is not designed for, intended to attract, or directed toward children under the age of 18. In addition, the service cannot be used to communicate with children under the age of 18, as expressed in our terms. We do not knowingly collect or maintain personal information from children under the age of 18. If you believe that we might have any information from or about a child under 18, please contact us immediately at contact@alivo.ai.
Alivo is based in the United States and we process and store information in the U.S. As such, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
In the event that we need to transfer your information to our service providers or other entities in countries that may not have data protection laws as comprehensive as those of your home jurisdiction, we take reasonable steps to ensure that your personal information is treated securely, responsibly, and in accordance with this Privacy Policy.
These steps may include entering into appropriate data transfer agreements, ensuring the entities to which we transfer your data have suitable data protection measures in place, and regularly reviewing the practices and processes of these entities to ensure compliance.
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, but not longer than permitted by applicable law. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the categories of sources from which we obtained it, our purposes for collecting or selling it, the categories of third parties with whom we share it, and specific pieces of personal information we have collected about you in the past 12 months. You also have the right to request the deletion of your personal information, subject to certain exceptions defined in the CCPA. If we sell your personal information, you have the right to direct us to stop such sales, and to be free from discrimination for exercising your rights under the CCPA.
At Alivo, we may utilize automated decision-making processes, including profiling, as a part of our Service. Such automated decisions are made based on the information we collect about you, enabling us to tailor your experience, analyze trends, optimize our Service, and potentially offer direct marketing. However, it's crucial to understand that while these automated decisions could impact the services and features we offer you, they are dependent on the data provided by you.
While we take every effort to ensure that automated decisions do not negatively affect you, Alivo is not liable for any damages, misunderstandings, or miscommunications arising from these AI-generated decisions. If you have any questions or concerns about our decision-making process, we invite you to reach out to us at contact@alivo.ai.
We employ automated decision-making processes and artificial intelligence (AI) technology, including Natural Language Processing (NLP), in the provision and improvement of our Service. This technology allows us to enhance your communication experience, perform analysis, and personalize the interactions with your contacts and you. Please note that these automated decisions are based on the information we collect from you, which can potentially impact the services and functionalities we offer you.
Moreover, as a part of our Service, we utilize your data to train and improve our AI models. This may result in the AI generating communications or responses that may not entirely align with your intended messaging. However, it is essential to understand that the AI's outputs are formulated based on the information provided and not on Alivo's independent will or discretion.
We are committed to ensuring that the automated decisions derived from our AI will not have a significantly detrimental effect on you. If any concerns arise about our AI decision-making process, we encourage you to contact us at contact@alivo.ai.
Additionally, Alivo will not be held liable for any consequences resulting from your usage of our AI-powered Service, including any misunderstandings, miscommunications, or damages incurred as a result of the AI's outputs. Users are expected to exercise their discretion and judgment when using the AI-provided communications, and it remains the user's responsibility to ensure the appropriateness and legality of all communications facilitated by our Service.
While Alivo is committed to safeguarding your personal data, it is important to understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, we make no warranties as to the security or privacy of your personal data. You understand and agree that you share and/or transmit your personal data entirely at your own risk.
Our Service is provided on an "as is" and "as available" basis, without any express or implied warranties of any kind, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. Alivo shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from any aspect of your use of the Service.
In the event of a data breach that compromises your personal data, Alivo will take reasonable steps to investigate the situation, mitigate its effects, and prevent such incidents in the future. Our actions may include, but are not limited to, internal review, strengthening our security measures, and cooperation with law enforcement authorities.
We will also notify you as soon as reasonably practicable, and in accordance with our legal obligations, following the detection of a data breach. However, Alivo is not liable for any damages, identity theft, loss of profits, or any other consequences you may suffer as a result of a data breach.
Under Delaware law, we disclaim any implied warranty that our Service will be free from data breaches or cyber-attacks. We are also not required to indemnify you for any loss, damages, or liabilities arising out of a data breach or cyber-attack.
Moreover, you agree to assume the inherent risk associated with the use of an online platform, which despite best efforts, may not provide perfect security. Therefore, your use of the Service constitutes your understanding and acceptance of this risk.
In accordance with and to the maximum extent permitted by applicable law, Alivo, its affiliates, directors, employees, agents, licensors, and their respective successors and assigns, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits or revenues, loss of data, loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses, arising out of or in connection with your use or inability to use the Service, regardless of the foreseeability of those damages.
This includes, but is not limited to, damages or loss resulting from unauthorized access to, disclosure of, alteration of, or use of your personal information, even if we have been advised of the possibility of such damages. It also encompasses any claim, cause of action or dispute you have against any third party, including any provider of Third-Party Services, arising out of your use of the Service.
The total liability of Alivo, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Service (or, if we choose, to supply you the Service again).
You and Alivo agree that any dispute, claim or controversy arising out of or relating to this agreement or to your use of the Service (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
You acknowledge and agree that you and Alivo are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Alivo otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding.
The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, as modified by this agreement. The AAA's rules are available at www.adr.org. A party who wishes to start arbitration must submit a written Demand for Arbitration to the AAA and give notice to the other party as specified in the AAA's rules.
By agreeing to these terms, you expressly acknowledge and agree that you are waiving any right to pursue or participate in a class action, collective action, private attorney general action, or other representative action in court or in arbitration, either as a class representative or class member.
By using our Service, you are giving your consent for us to collect, process, and store your personal data as described in this policy. You may revoke your consent at any time by contacting us at contact@alivo.ai. However, revoking consent may affect your ability to use some parts of our Service.
By using our Service, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, you should not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed as your acceptance of those changes.
Depending on your region, you may have certain rights under applicable data protection laws. These may include the right to: (i) request access and obtain a copy of your personal data, (ii) request rectification or erasure; (iii) restrict the processing of your personal data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice such as adding a statement to our homepage or sending you an email notification. We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices and the ways you can help protect your privacy.
If you have any questions about these Privacy Policy, please contact Alivo at: contact@alivo.ai.
